New standard items may be returned for exchange, or credit, within seven days of receipt. Items must be in original and unused condition, and returned in original packing. Shipping charges will not be refunded. Please call us immediately at 509-921-8090 or email us at firstname.lastname@example.org for return instructions.
Return of Sized-Sword Accessory items
Returned sized items, such as sword belts, will be accepted for replacement, or credit, if returned within seven days of receipt. There will be a 15% re-stocking fee and no credit or refund for shipping charges. Please call us immediately at 509-921-8090 or email us email@example.com for return instructions.
Defective or Damaged Items Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. We exercise the right to repair or replace damaged or defective items. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. Please call us immediately at 509-921-8090 or email us at firstname.lastname@example.org for return instructions.
Refunds, or Exchanges, for Engraved Items or Custom Items
We will engrave each sword, or sword display, exactly as you request, using images that you supply via email, fax, or USPS. We cannot honor requests for refunds, or exchanges, of engraved items, unless the actual engraving is other than the image you submitted or the sword/saber is defective.